Refund & Cancellation Policy

Last updated: 20 September 2026 · Operated by Soufiane Mehdi Project Management Services LLC, Office 205-426, Al Bahar Building, Plot 0-546, Al Khabeesi, Dubai, United Arab Emirates

We want you to pay only for a service that works for you. This policy forms part of our Terms of Service and applies to all purchases made on rowvert.com. Purchases are processed by Paddle, our authorised reseller and merchant of record, and Paddle's refund policy also applies. Nothing here limits your statutory rights as a consumer.

1. Try before you pay

Every visitor can convert a page for free, and a free account includes 5 pages every 24 hours, so you can check the quality of the extraction on your own statements before buying anything.

2. Cancelling a subscription

You can cancel at any time from Dashboard → Billing → Manage billing (no phone call, no retention flow) or by emailing support@rowvert.com. Cancellation stops future renewals; your plan stays active until the end of the period you have already paid for, and you are not charged again. We do not charge cancellation fees.

3. 14-day money-back guarantee

If Rowvert is not right for you, email support@rowvert.com within 14 days of the payment and we will refund it in full. This applies to a first subscription payment, to a renewal and to a 100-page pack. You do not need to give a reason, and there is no condition on how many pages you converted.

4. Statutory withdrawal rights

Consumers in the United Kingdom, the European Union, the EEA and Switzerland have a legal right to withdraw from a distance contract within 14 days. Paddle administers these rights as the seller of record and applies the highest standard of protection available in your country. Our 14-day money-back guarantee above is offered on top of them.

5. Service faults

If a conversion fails because of an error on our side, the pages are not deducted. If a defect on our side prevents you from using a substantial part of a billing period, we will extend the period or refund it. Consumers in the UK, the EU, Australia and Canada also benefit from statutory guarantees that services are provided with reasonable care and skill; nothing here limits those.

6. How to request a refund

Email support@rowvert.com with the email address on the account, or contact Paddle directly at paddle.net using the receipt you received. We answer within 2 business days.

Refunds are made to the original payment method through Paddle, usually within 5–10 business days depending on your bank. When a refund is issued, access to the paid plan or pack ends.

7. Contact

Soufiane Mehdi Project Management Services LLC, Office 205-426, Al Bahar Building, Plot 0-546, Al Khabeesi, Dubai, United Arab Emirates · support@rowvert.com.