Refund & Cancellation Policy

Every visitor can convert a page for free, and a free account includes 5 pages every 24 hours, so you can check the quality of the extraction on your own statements before buying anything.

You can cancel at any time from Dashboard → Billing → Manage subscription (no phone call, no retention flow) or by emailing support@rowvert.com. Cancellation stops future renewals; your plan stays active until the end of the period you have already paid for, and you are not charged again. We do not charge cancellation fees.

If Rowvert does not meet your needs, email support@rowvert.com within 14 days of your first payment on a new subscription and we will refund it in full, provided you have used fewer than 100 pages in that period. This guarantee applies once per customer and to the first payment only, not to renewals.

If you are a consumer in the United Kingdom or the European Economic Area you have a legal right to cancel a distance contract within 14 days without giving a reason. Because Rowvert is a digital service that begins immediately, at checkout you expressly request that the service starts straight away and acknowledge that, once you have used pages beyond the free allowance, you may lose the right to a full refund for the part of the service already supplied. In practice our 14-day money-back guarantee above is at least as generous as this right. To exercise it, email support@rowvert.com with your account email and the words "I cancel"; no form is required.

A 100-page pack is refundable within 14 days of purchase if none of its pages has been used. Packs expire 90 days after purchase; unused pages after expiry are not refundable. Packs are consumed only after your plan allowance, so buying a pack never wastes subscription pages.

Renewal dates are shown in Dashboard → Billing and on every receipt. If you forgot to cancel and have not used any pages since the renewal, email us within 7 days of the renewal charge and we will refund it.

If the Service is unavailable for more than 24 consecutive hours, or a conversion fails because of an error on our side, the pages are not deducted. If a defect on our side prevents you from using a substantial part of a billing period, we will extend your period or refund the affected part on request. Consumers in the UK, Australia and Canada also benefit from statutory guarantees that services are provided with reasonable care and skill; nothing here limits those.

Refunds are made to the original payment method through Stripe, usually within 5–10 business days depending on your bank. We cannot refund to a different card or in cash. Where a refund is granted, the related pages and any API access are removed from the account.

Except where the law requires otherwise, we do not refund: renewals after the first 7 days where pages have been used; subscriptions cancelled after the 14-day guarantee window; accounts terminated for breach of the Terms (fraud, abuse, unauthorised use of third-party statements); or charges older than 90 days.

Soufiane Mehdi Project Management Services LLC, Office 205-426, Al Bahar Building, Plot 0-546, Al Khabeesi, Dubai, United Arab Emirates · support@rowvert.com. We answer refund requests within 2 business days.